Resume Template: Operations Manager

As an operations manager, your job requires you to wear many hats.

So when it comes time for you to look for your next job opportunity, you may be struggling to figure out how to put all of the things you do down on paper..

But that’s exactly what you need to do when writing an operations manager resume. A well-written resume will help you float to the top of the applicant pool, helping you get your foot in the door and land more interviews.

The good news is that you already have all the information you need to write a good resume — and we’re going to show you where all that information goes. .

We’re going to help you share all of the responsibilities and skills that you’ve learned throughout your work experience in a way that positions you as the best operations manager for the job.

Let’s get started.

Summary

  1. Resume Template
  2. Formatting
  3. Writing Your Resume Summary
  4. Areas of Expertise
  5. Writing Your Work Experience
  6. Writing Your Education Section
  7. Additional Sections
  8. Resume Points to Remember
  9. Resume “Don’ts” to Remember
  10. Some Helpful Tools

Let’s begin with a sample operations manager resume to demonstrate how all the resume pieces fit together. Then we will break each section down to really drill into how to write the best operations manager resume you possibly can.

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Operations Manager Resume (Text Version)

CONTACT INFO:

Charlotte Danvers
[email protected]
(720) 675-9361
Denver, CO 80123
linkedin.com/cdangers

SUMMARY STATEMENT

Operations Manager: Operations manager with 8 years of experience and a strong record of increasing profits, effective marketing campaigns, and improving employee performance. Highly skilled in communication, networking, and team building

AREAS OF EXPERTISE

  • Xero Accounting Software
  • Excel
  • Cost Analysis
  • Financial Management
  • Six Sigma
  • Employee Training
  • Customer Relationship Management (CRM)

PROFESSIONAL EXPERIENCE:

Summit Outfitters
Denver, CO | Operations Manager | February 2016–Present

  • Implemented cost-saving policies, reducing expenses by 30% in the first year of leadership
  • Manage, train, and coach staff at 28 store locations
  • Developed innovative marketing campaign for in-store visual merchandising, increasing revenue by 23%

Bass Pro Shop
Denver, CO | Operations Manager | August 2013–January 2016

  • Acted as intermediary between managers and employees
  • Ensured all local, state, and federal guidelines were met
  • Leveraged close relationships with suppliers to negotiate pricing, lowering production costs by 21%

Sierra Trading Post
Cheyenne, WY | Operations Manager | January 2011–July 2013

  • Created online marketing campaign that increased internet sales by 19% in the first year
  • Designed exciting training initiatives for current employees to increase performance and morale
  • Conducted detailed inventory analysis for 37+ retail stores for optimal stock levels by location

EDUCATION/CERTIFICATION

Bachelor of Arts in Business Communication
University of Wyoming, Cheyenne, WY
Class of 2010

Formatting

When it comes to resume writing, one of the most important aspects is often overlooked. Yes, the content is important. But how your operations manager resume is organized matters, too.

You already have all the information you’ll need — you just have to put it in the correct places.

Formatting is important because hiring teams do not have a lot of time to dedicate to each candidate, so they need to be able to find your best information as quickly as possible. That means that you need to put your most relevant details first.

A good resume utilizes a format called reverse chronological order, where the applicant lists their most recent position first and works backward through their work experiences.

Don’t feel like you have to include absolutely every job you’ve ever had. With very few exceptions, most resumes should only be one page in length, so be selective.

Speaking of space, even though you are trying to fit as much information as possible into one page, don’t forget about whitespace. Whitespace breaks up your resume so that the information is more digestible. Busy hiring managers won’t read big blocks of text, so use line breaks, even margins, and bulleted lists.

Most importantly, your resume needs to be easily understood, by human reviewers and bots alike (more on this later!) Choose a simple font like Arial or Times New Roman. When it comes to the design of your resume, your motto should be: “Simple is best.”

Your Resume Summary

We mentioned earlier that hiring teams don’t have a lot of time to look at your materials. But do you know how long the average hiring manager spends on each resume?

Six seconds.

With only six seconds, you need to make a good impression fast. How should you do it?

An operations manager resume summary at the top of the page is a quick way to get the hiring team’s attention and convince them that they should keep reading.

What is a resume summary?

A resume summary is a short paragraph, about two or three sentences, that shares your top attributes. What are the skills you’ve developed or the experiences you’ve had that make you a great operations manager?

Think of this section as your “greatest hits.” If you only had two sentences to describe your entire work history, what would you say?

Keep it brief, but informative and specific. You only have two or three sentences, so be sure that you don’t repeat yourself — repetitions will stand out (in a bad way).

Let’s look at examples:

Yes!

Operations manager with 8 years of experience and a strong record of increasing profits, effective marketing campaigns, and improving employee performance. Highly skilled in communication, networking, and team building.

No!

I have been an operations manager for eight years. I have a strong record and many skills.

One of these examples demonstrates why you are a good candidate for the position you’re applying for, while the other does not. Why?

The first example is specific and informative. It inspires confidence in your abilities by sharing your accomplishments.

The second example, on the other hand, is very general and doesn’t tell us anything meaningful about you. While it may be accurate, it is not memorable in any way. It also uses personal pronouns, which do not belong in resume writing.

Areas of Expertise/ Key Accomplishments

After your engaging operations manager resume summary grabs the attention of the hiring manager, you’ll need a quick way to show them that you are qualified.

You can accomplish this by following the summary paragraph with a list of your areas of expertise. Using a list gives the hiring team a way to quickly check to see if you’re qualified for the role before digging into the bulk of your resume.

So what should your list include?

Here is where you should list the skills you have that would tip the scale in your favor over the other applicants. Think about the skills you learned in your most impressive experiences and anything that shows that you have knowledge of the industry.

When working on this section, take a look at the job description. If the employer is looking for candidates with certain skills, it will say so here. Does this job require the knowledge of a certain software? What about technical expertise?

Example:

  • Xero Accounting Software
  • Excel
  • Data Entry
  • Cost Analysis
  • Financial Management
  • Six Sigma
  • Customer Relationship Management (CRM) Systems
  • Employee Training

Whether you realize it or not, as an operations manager, your job requires a mix of hard skills and soft skills.

Have you heard of those categories before?

Hard skills are the technical skills you would learn in school or on a job site. They are objective and you can get better at them through practice. This category includes things like computer programming or proficiency in Microsoft Office.

Soft skills are much more subjective. These are “people skills” like communication or leadership. You can’t necessarily learn them, so you wouldn’t have been taught them in school or at work

(Below is a table of suggested hard and soft skill ideas for operations managers to get you started.)

Work Experience

Now we’re going to work on what will be the main part of your operations manager resume, your work history.

While your list of key accomplishments shows how you are qualified, your work experience is what will convince the hiring team that you are the best candidate for the job.

This is where you’re going to utilize the format reverse chronological order that we mentioned earlier. Because your most recent position is probably the most relevant to the role you’re applying for, you want it to be seen first. List it first and work backward through your work history.

For each work experience, use three to five bullet points to describe what you did in the role and what you accomplished at the company. Be specific by starting each bullet off with an action word and while you need to be informative, keep it brief.

Remember you only have one page, so be clear and concise. Choose only the positions you’ve had that are relevant to the job you’re applying for — not every single job you’ve ever had.

PRO TIP: If you have any quantifiable information, like sales data or web traffic figures, use them in your bullet points. This information is a great way to show what you accomplished in a way that is easy to understand.

Here’s an example of a good description and a not-so-good description of a work experience:

Yes!

Summit Outfitters | Operations Manager | Denver, CO | February 2016–Present

  • Reviewed and analyzed store sales numbers and implemented cost-saving policies that reduced expenses by 30% in the first year
  • Managed, trained, and coached staff at 28 store locations
  • Developed innovative marketing campaign for in-store visual merchandising that increased store revenue by 23%

No!

Operations Manager | Operations Manager | Denver, CO | February 2016–Present

  • Oversee staff
  • Marketing
  • Train staff

The No! example is general, repetitive, and doesn’t inspire confidence in your abilities. It outlines some of the duties of an operations manager, but doesn’t tell us anything about your accomplishments or skills.

The first example is much more specific and informative. It uses quantifiable information to show us that you are good at your job and shares not only what you did but also what you accomplished. This example positions you as a good candidate.

PRO TIP: Don’t repeat yourself. Because the descriptions are brief and your resume is only one page, repetitions stand out. Take a look at the two examples — see the difference?

What About Bots?

In the formatting section, we mentioned that your operations manager resume needs to be easily understood by bots in addition to human reviewers.

Why?

Online job postings make it much easier for you to apply to a position, but they also mean that a lot more people can apply for a role while the listing is up.

Employers will often get so many applicants for a particular role that they can’t possibly review the materials from every single candidate. That’s why hiring teams will use a computer program called Applicant Tracking Systems (ATS).

How do they work?

An ATS will take keywords, generally from the job listing, and search the applicants for resumes that use the keywords. It’s those candidates whose materials get passed along for the hiring manager to read.

A potential ATS is why it’s so important for you to read the job description. Even if you are totally qualified for a role, if you don’t use keywords, your materials will get tossed to the side and you won’t move forward in the hiring process.

PRO TIP: Be sure that you’re using the keywords exactly how they appear in the job description — not synonyms. The ATS will probably not flag synonyms, even if they mean the same thing as the skill the employer is looking for.

To get around an ATS, some candidates will choose to write the descriptions of their previous roles in paragraph format, in order to try to fit in as many keywords as they can.

Let’s look at both formats side by side.

Bullet list:

Summit OutfittersOperations ManagerDenver, COFebruary 2016–Present

  • Reviewed and analyzed store sales numbers and implemented cost-saving policies that reduced expenses by 30% in the first year
  • Managed, trained, and coached staff at 28 store locations
  • Developed innovative marketing campaign for in-store visual merchandising that increased store revenue by 23%

Consider using a few bullet points to highlight special achievements or responsibilities:

Paragraph format:

Summit OutfittersOperations ManagerDenver, COFebruary 2016–Present

Reviewed and analyzed store sales numbers and implemented cost-saving policies that reduced expenses by 30% in the first year. Managed, trained, and coached staff at 28 store locations. Developed innovative marketing campaign for in-store visual merchandising that increased store revenue by 23%.   

As you can see from these two examples, both formats utilize the same number of keywords.

The big difference here is that the paragraph example creates a big block of text. If you used this format for all of the positions in your work history, you would just have blocks of text all the way down the page. Big blocks of text are a gamble because you are assuming that the hiring manager is taking the time to read each of them.

Because both formats are keyword-rich — but only one is designed to be scannable by a human reviewer — we recommend using the bulleted list format.

The Education Section

With your work history section completed, the hardest part is over.

Next up is the education section. Here is where you will share your educational background, using the same format as you did during your work experience, reverse chronological order.

List your highest, most impressive degree first and work backward. For example, you would list a bachelor’s degree before an associate’s. Be sure to include where you studied, your field, and the year you earned your degree.

If you graduated recently, it’s okay to list your GPA if you want to bulk up this section. Your educational background is more important to your operations manager resume now, but it will become less so the longer you are in the workforce.

Example:

Bachelor of Arts in Business Communications
University of Wyoming, Cheyenne, WY
GPA: 3.6
Class of 2010

Example:

  • “Advanced Excel Techniques,” Weekend Course, University of Wyoming Online, Cheyenne, WY
  • Leaders in Communications Seminar, Cheyenne, WY

Alternative Section:

You may find that you have extra space or other areas of interest that don’t necessarily fit in the other categories. If that is the case, feel free to add additional sections.

Other sections you could include are:

  • Awards and Honors
  • Publications
  • Noteworthy Projects
  • Social Media Influence
  • Speaking Engagements
  • Hobbies/Interests
  • Volunteer Work

What if You Have No Experience?

If you have limited or no experience for the role you want to apply for, it is still possible to show that you are a good candidate.

It’s all about how you position the experience you do have. If you are a recent graduate or are making a career change, you need to show that you have knowledge of the industry.

Start your operations manager resume off with a summary and list your areas of expertise. But instead of following the list with your work experience, you’re going to move up your education section, because it’s more relevant right now.

When it comes to your work experience, you are probably more qualified than you realize, even if you don’t have direct, paid experience in the field.

Here is where you think about the other things you’ve done, like summer jobs or volunteer work. What shows your knowledge of the industry? Think about specific coursework, internships, or workshops.

PRO TIP: Where did you learn your soft skills? Since there are plenty of soft skills that are required of a good operations manager, think about the experiences you’ve had where you showed strong leadership or communications skills. Those are worth listing here.

Resume Points to Remember

Phone a friend

When you’ve been staring at one page for hours, it can be easy to miss typos and spelling errors. When you’re finished writing, grab a friend with fresh eyes to give your resume a once-over for mistakes.

Include your contact information

It may seem silly, but remember to include your contact information like a phone number and email address. When you’re so focused on the other sections, this can be an easy one to forget.

Use action words.

Action words at the start of each bullet point are a great way to get across your accomplishments. What you did in your previous jobs is important, but what you accomplished is critical.

Resume “Don’ts” to Remember

Don’t use the first person

It may seem strange, but “I” and “me” do not belong in your resume. Avoid personal pronouns.

Don’t forget whitespace

Big blocks of text are a no-go. Hiring managers are too busy to read them and you want to make sure all of your valuable information gets seen. Use line breaks and margins to create whitespace and guide the eye.

Don’t forget the job description

If you take one thing away from this article, it’s to read the job description. It’s full of valuable information like the keywords you need to get through an ATS and the materials you need to submit to complete your application.

(We’ve put together a handy table of power words for operations managers below to use for inspiration.)

Helpful Tools

Operations Manager Power Words

  • Reviewed
  • Leveraged
  • Ensured
  • Arranged
  • Created
  • Updated
  • Conducted
  • Initiated
  • Designed
  • Coordinated
  • Implemented
  • Exceeded
  • Developed
  • Determined
  • Acted
  • Improved

Skills List

Hard Skills Soft Skills
Financial Management Team Building
Microsoft Office Communication
Customer Relationship Management (CRM) Systems Reliable
Cost Analysis Conflict Resolution
Xero Accounting Software Time Management

Further Resources

We have many great resources available to you 100% free on the Big Interview blog. Read the articles below for more information on resumes and cover letters.

The Art of Writing a Great Resume Summary Statement

How Long Should a Resume Be?

Creating Really Good Resumes

How to Get the Applicant Tracking System to Pick Your Resume

8 Design Ideas to Make Your Resume Pop

6 Tricks to Makeover Your Resume…Fast

How to Write a Cover Letter

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